Payment issues can occur for different reasons, such as insufficient funds, outdated payment details, or a temporary issue with your bank or payment provider. Below you will find the most common situations and how to resolve them.
I received a payment reminder
No worries! If you have received a payment reminder by email, you can usually resolve this quickly by following the instructions in that message.
After completing the payment, you will receive a confirmation email. Once the payment has been processed successfully, your access to WithLove will be restored if it was temporarily restricted.
If you have a failed payment and did not see this email in your inbox, please check your spam or junk folder.
I see an error message or I am unable to watch content
If you encounter an error message, are redirected to another page (for example a YouTube video), see no content, or cannot play films or series, this may indicate that your payment was unsuccessful. However, it could also be caused by another technical issue.
To check your payment status, please follow these steps:
- Log in to your account via the website
- Click on the profile icon (the circle in the corner of the screen)
- Select Account
- Go to Invoices
Here you can view all your payments and see if any invoices are still unpaid. If a payment has failed, you can update your payment details and complete the payment to restore full access.
Need help?
If you are unable to resolve the issue, our customer service team is happy to assist you. You can contact us by clicking the envelope icon below or by sending an email to info@withlove.tv.