Is your movie playing more like a slideshow than a blockbuster? This is often caused by a network connection issue.
First, check your internet connection by following the steps in our network troubleshooting article. A slow or unstable connection can cause buffering, freezes, and stuttering during playback.
Not a Network Issue
Is your network not the cause? Then a simple restart can often help.
- Turn your device off completely.
- Wait a few seconds.
- Turn it back on and try playing your video again.
Using the WithLove App?
If a restart doesn't do the trick, try uninstalling and reinstalling the app. This gives the app a fresh start and can resolve issues caused by corrupted data or outdated files. If you are watching through the website, it may help to clear your cookies.
Need further help?
If the issue persists, please contact us using the envelope below and let us know:
- What device are you watching on?
- Are you using the WithLove app?
- Or are you watching in a web browser such as Google Chrome, Safari, Microsoft Edge, or Firefox?
The more details you can provide, the faster we can help get your movie night back on track.