Troubleshooting

Why can I only watch trailers?
Are you only seeing trailers instead of full movies? On WithLove, trailers are shown if you haven’t started a subscription yet. For more information on...
Thu, 13 Aug, 2026 at 4:07 PM
Why does the film keep loading?
Few things are more frustrating than a loading screen. Fortunately on WithLove, films should usually start playing within a few seconds, although loading ti...
Thu, 13 Aug, 2026 at 4:17 PM
Screen stutters
Is your movie playing more like a slideshow than a blockbuster? This is often caused by a network connection issue. First, check your internet connectio...
Thu, 13 Aug, 2026 at 4:16 PM
Why is a series / film not showing up?
Were you hoping to rewatch that film you loved last year, only to discover it's no longer on WithLove? There may be a simple explanation. Sometimes ...
Thu, 13 Aug, 2026 at 4:08 PM
Why does the internet browser on my TV not work?
Your Smart TV may be smart, but its internet browser can sometimes be stuck in the past! Many TV browsers are limited or outdated, which means they don'...
Thu, 13 Aug, 2026 at 4:49 PM
How do I fix network issues?
Nothing ruins movie night faster than endless buffering. If WithLove is loading slowly, videos keep stopping, or you're seeing messages like "Canno...
Thu, 13 Aug, 2026 at 4:11 PM
Why can't I use my Facebook login anymore?
It is no longer possible to log in or create an account using Facebook. If you previously used Facebook to access your account, don't worry, you can con...
Thu, 13 Aug, 2026 at 4:12 PM
How do I delete my cookies
What are cookies? Cookies help your browser remember things. They're usually helpful, as they keep things running smoothly and help pages load faster. ...
Thu, 13 Aug, 2026 at 4:14 PM